Last Updated: 9/6/22

These Terms of Service (“Terms”) apply to your access to and use of the websites, webstore, and other online products and services (collectively, the “Services”) provided by United Malt Group Limited d/b/a Country Malt Group with its principal place of business at 18110 SE 34th St Ste 240, Vancouver, WA, 98683 (“CMG” or “we”). By clicking “I Accept these Terms and Conditions” or by using our Services, you agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 15. If you do not agree to these Terms, you may not use our Services.

We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through our Services or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.

If you have any questions about these Terms or our Services, please contact us at webstore@countrymalt.com.

1. Privacy

For information about how we collect, use, share or otherwise process information about you, please see our Privacy Policy.

2. Eligibility

You must be at least of legal age in the jurisdiction in which you are using our Services, including the location to which you are shipping our products, but in no event younger than thirteen (13) years of age. If you use our Services on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, (c) in the event you are using these Services on behalf of another person, such person is of legal age in the jurisdiction to which the products are being shipped, but in no event younger than 13 years of age, and (d) in the event you or such other person or entity violates these Terms, the person or entity agrees to be responsible to us.

You acknowledge that you have a duty under, and are solely responsible for compliance with, all state, federal and local laws, rules and regulations related to the sale of alcohol, brewing ingredients and related supplies and products.  Anyone under the legal age in their jurisdiction is strictly forbidden to order, purchase or accept delivery of the products we make available through the Services. You represent that you may lawfully purchase and receive all products you order through the Services in compliance with all applicable laws, and that such products will be used only in a lawful manner.

You acknowledge that you have a duty and are solely responsible for compliance with all local, state, and federal laws, rules and regulations related to importing our products as a consumer.

3. User Accounts and Account Security

You may need to register for an account to access or use some or all of our Services, including to purchase products through the Services. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.

4. Prohibited Conduct and Content

You will not violate any applicable law, contract, intellectual property right or other third-party right or commit a tort, and you are solely responsible for your conduct while using our Services. You will not:

• Use or attempt to use another user’s account without authorization from that user and CMG;
• Impersonate or post on behalf or any person or entity or otherwise misrepresent your affiliation with a person or entity;
• Sell, or resell our Services;
• Copy, reproduce, distribute, publicly perform or publicly display all or any portion of our Services, except as expressly permitted by us or our licensors;
• Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services;
• Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner;
• Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
• Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of our Services that you are not authorized to access;
• Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services;
• Develop or use any applications that interact with our Services without our prior written consent;
• Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;
• Bypass or ignore instructions contained in our robots.txt file; or
• Use our Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

Enforcement of this Section 4 is solely at CMG’s discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.  In addition, this Section 4 does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.

5. Ownership; Limited License

The Services, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, are owned by CMG or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services for your own personal, noncommercial use. Any use of the Services other than as specifically authorized herein, without our prior written permission, is strictly prohibited, will terminate the license granted herein and violate our intellectual property rights.

6. Trademarks

CMG, “Country Malt Group”, “BREWCRAFT”, and our logos, our product or service names, our slogans and the look and feel of the Services are trademarks of CMG and along with any other registered or unregistered trademarks, may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Services are the property of their respective owners. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us.

7. Feedback

You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about CMG or our Services or products (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including, without limitation, to develop, copy, publish, or improve the Feedback in CMG’s sole discretion. You understand that CMG may treat Feedback as nonconfidential.

8. Third-Party Content

We may provide information about third-party products, services, activities or events, (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in such content. Your use of or interaction with any Third-Party Content are solely between you and the third party. CMG does not control or endorse, and makes no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.

9. Payment and Taxes

All prices for products sold through the Services are shown in U.S. dollars (except where otherwise noted) and any applicable taxes, shipping and handling charges are added to the total amount due.  All items are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or any part of an order and to discontinue products at any time without notice, even if you have already placed your order.  All prices are subject to change without notice, and you agree that any applicable taxes may be adjusted from the amount shown on the payment checkout screens.  Several factors may cause this adjustment, such as variances between processor programs and changes in tax rates.

You will be responsible for any applicable sales or use taxes, duties or other governmental taxes or fees payable in connection with your purchase.  If you do not pay such taxes or fees in connection with a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable.  CMG reserves the right to collect such taxes or other fees from you at any time.

We attempt to be as accurate as possible and to eliminate errors on the website; however, we do not represent or warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free.  In the event of an error, whether on the website, in an order confirmation, in processing an order, when delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order at any time without prior notice (including after you have submitted your order and/or your payment method has been charged).  Your sole remedy in the event of an error is to cancel your order and obtain an account credit or other remedy as we deem appropriate in our sole discretion.

If the quantity or other features of a product you would like to purchase is not shown in the relevant drop-down box or list of options on the product's information page, then you can contact us at webstore@countrymalt.com. 

You agree to pay all shipping and handling charges indicated on either your contract, your invoice, or at the time you place your order, as applicable.  We reserve the right to increase, decrease, add or eliminate these charges from time to time, and you agree to check all charges prior to placing an order.  In general, we ship all products by standard shipping through common carrier, unless otherwise directed by you.  Shipping and handling charges displayed during the checkout process may or may not reflect actual costs.  All orders placed through the website are shipment contracts, not destination contracts.  Any shipping or delivery dates or times shown on the website are estimates only and actual delivery dates and times may vary.  You will not obtain or direct the shipment of any product purchased through the website for export.  We will use reasonable efforts to notify you in the event that there is a material change to your shipping charges or delivery estimate.

We reserve the right to determine the acceptable methods of payment for purchases on the website.  Only valid credit cards and other payment methods acceptable to us may be used to purchase products through the website.  By submitting an order through the website, you represent and warrant that you are authorized to use the designated credit card or other payment method and authorize us, or a third party service provider working on our behalf, to charge that card or other payment method for the purchase amount of your order (including taxes, shipping, handling and any other amounts described on the website). 

You agree to provide current, complete and accurate payment information for all purchases on the website. You agree to promptly update your payment information, including your email address and credit card numbers and expiration dates for billing, so that we can complete your transactions and contact you as needed.  When you provide your payment information, you authorize us (or a third party service provider working on our behalf) to process and store your payment and other related information.  In the event that the credit card or other payment method you designate cannot be verified, is invalid or is not otherwise acceptable, we may suspend or cancel your order automatically without prior notice.  You are responsible for resolving any problem we encounter in order to proceed with your order.

Please refer to our Return, Damaged Items and Account Credit Policy for general return information and instructions.

10. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless CMG and our subsidiaries and affiliates, and each of our respective officers, directors, agents, partners and employees (individually and collectively, the “CMG Parties”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to (a) your access to or use of the Services; (b) your Feedback; (c) your violation of these Terms; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Services. You agree to promptly notify CMG Parties of any third-party Claims, cooperate with CMG Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys' fees). You also agree that the CMG Parties will have control of the defense or settlement, at CMG's sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and CMG or the other CMG Parties.

11. Disclaimers

Your use of our Services is at your sole risk. Except as otherwise provided in a writing by us, our Services and any content therein are provided “as is” and “as available” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, CMG does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. While CMG attempts to make your use of our Services and any content therein safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Services.

12. Limitation of Liability

To the fullest extent permitted by applicable law, CMG and the other CMG Parties will not be liable to you under any theory of liability—whether based in contract, tort, negligence, strict liability, warranty, or otherwise—for any indirect, consequential, exemplary, incidental, punitive or special damages or lost profits, even if CMG or the other CMG Parties have been advised of the possibility of such damages.

The total liability of CMG and the CMG Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the amount paid by you for the specific product or Services giving rise to the claim in the twelve (12) months preceding such claim.

The limitations set forth in this Section 12 will not limit or exclude liability for the gross negligence, fraud or intentional misconduct of CMG or the other CMG Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

13. Release

To the fullest extent permitted by applicable law, you release CMG and the other CMG Parties from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

14. Transfer and Processing Data

In order for us to provide our Services, you agree that we may process, transfer and store information about you in the United States and other countries, where you may not have the same rights and protections as you do under local law.

15. Dispute Resolution; Binding Arbitration

Please read the following section carefully because it requires you to arbitrate certain disputes and claims with CMG and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration agreement. In addition, arbitration precludes you from suing in court or having a jury trial.

No Representative Actions. You and CMG agree that any dispute arising out of or related to these Terms or our Services is personal to you and CMG and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.

Arbitration of Disputes. Except for small claims disputes in which you or CMG seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or CMG seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and CMG waive your rights to a jury trial and to have any dispute arising out of or related to these Terms or our Services resolved in court. Instead, for any dispute or claim that you have against CMG or relating in any way to the Services, you agree to first contact CMG and attempt to resolve the claim informally by sending a written notice of your claim (“Notice”) to CMG by email at legal@unitedmalt.com or by certified mail addressed to 18110 SE 34th St Ste 240, Vancouver, WA, 98683. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. Our notice to you will be similar in form to that described above. If you and CMG cannot reach an agreement to resolve the claim within thirty (30) days after such Notice is received, then either party may submit the dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. All disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Arbitration proceedings will be held in the State of Washington or may be conducted telephonically or via video conference for disputes alleging damages less than $1,000, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (“JAMS Rules”). The most recent version of the JAMS Rules are available on the JAMS website and are hereby incorporated by reference. You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason.

You and CMG agree that these Terms affect interstate commerce and that the enforceability of this Section 15 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

The arbitrator, CMG, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including, but not limited to, all information gathered, prepared and presented for purposes of the arbitration or related to the dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.

You and CMG agree that for any arbitration you initiate, you will pay the filing fee and CMG will pay the remaining JAMS fees and costs. For any arbitration initiated by Company, CMG will pay all JAMS fees and costs. You and CMG agree that the state or federal courts of the State of Washington and the United States sitting in the State of Washington have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

Any claim arising out of or related to these Terms or our Services must be filed within one year after such claim arose; otherwise, the claim is permanently barred, which means that you and CMG will not have the right to assert the claim.

You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 15 by emailing privacy.officer@unitedmalt.com. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section 16.

If any portion of this Section 15 is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Section 15 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 15; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 15 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 15 will be enforceable.

16. Governing Law and Venue

Any dispute arising from these Terms and your use of the Services will be governed by and construed and enforced in accordance with the laws of the State of Washington, except to the extent preempted by U.S. federal law, without regard to conflict of law rules or principles (whether of Washington or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of the State of Washington and the United States, respectively, sitting in Clark County, Washington.

17. Modifying and Terminating our Services

We reserve the right to modify our Services or to suspend or stop providing all or portions of our Services at any time. You also have the right to stop using our Services at any time. We are not responsible for any loss or harm related to your inability to access or use our Services.

18. Severability

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

19. Miscellaneous

These Terms constitute the entire agreement between you and CMG relating to your access to and use of our Services. Notwithstanding any other provisions of these Terms, Sections 4, 7, 10, 11, 12, 13, 15, 16, and 19 survive any expiration or termination of these Terms. The failure of CMG to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You agree that communications and transactions between us may be conducted electronically. These Terms may not be transferred, assigned or delegated by you, by operation of law or otherwise, without our prior written consent, and any attempted transfer, assignment or delegation without such consent will be void and without effect. We may freely transfer, assign or delegate these Terms or the Services, in whole or in part, without your prior written consent. Under California Civil Code Section 1789.3, California consumers are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at 1 (800) 952-5210.